- It was common for health care providers to withhold information about medical mistakes. Only 9 percent of patients said the medical facility voluntarily disclosed the harm.
- When officials did disclose harm it was often because they were forced to. Nine percent of respondents said the harm was only acknowledged under pressure.
- Apologies were infrequent. Only 11 percent of patients or their family members reported getting an apology from a provider.
- More than 30 percent reported paying bills related to the harm. The average cost: $14,024.
The Two Things That Rarely Happen After a Medical Mistake